As agentic AI gains momentum, ServiceNow introduces innovation to facilitate and harmonize autonomous solutions to the most complex enterprise challenges.
ServiceNow launched new AI Agent Orchestrator and AI Agent Studio tools to redefine management and customization for AI agents increasingly used in many industries and segments.
The AI-powered platform ServiceNow acts as a unified dashboard for analyzing, managing, and governing AI agents across different business operations. The new services will help orchestrate the work of various specialized AI agent teams and configure them for specific business functions.
ServiceNow’s AI Agent Orchestrator helps multiple AI agents work smoothly together across different tasks and departments. It includes thousands of ready-to-use agents that independently perform repetitive tasks for IT, HR, and customer service, plus an AI Agent Studio for custom agents.
The Agent Studio lets anyone create custom AI agents without writing code. Users just describe what they want to achieve in plain language. The system then builds a team of suitable AI agents that work with the company’s existing workflows and data. They are all managed by the AI Agent Orchestrator and are ready to boost business efficiency right away. The Studio also integrates with other automation tools on the ServiceNow Platform, giving organizations the flexibility to tailor agents to their needs.
Unlike other similar services, these AI agents are built directly into the ServiceNow platform, making them instantly compatible with existing workflows and data. That will save a lot of time and effort typically needed for the installment and management of additional software.
Besides, ServiceNow’s AI agents are not limited to one cloud or data set. They use 20 years of automation experience and insights from many sources and are ready to work right away. With access to vast knowledge and automation, the agentic AI tools boost productivity without limits. ServiceNow’s unified architecture, data model, and platform enable its AI agents to deliver quicker, more intelligent outcomes throughout every business process.
“In a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos. Agentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out. With a single location to orchestrate agents and prevent sprawl, our AI agents collaborate like active participants at work, acting as true extensions of their human counterparts.”
Amit Zavery, president, chief product officer and chief operating officer at ServiceNow
The company offers thousands of AI agents, with more added every day. Its prominent partners like Accenture, Cognizant, and Deloitte actively build new agents for the ServiceNow Store, supporting a wide range of business tasks. The latest launch will add thousands more pre-trained agents for areas like IT, customer service, and HR, speeding up important business processes.
According to IDC projections, 50% of organizations will use enterprise AI agents configured for specific business functions already in 2025. A recent Citi GPS report also reveals the transformative potential of agentic AI in the financial sector along with record VC investments in 2024, predicting its mass adoption in the nearest future.
ServiceNow is grabbing the market opportunity and continuously expands its agentic AI services across business segments and departments. Its platform integration has recently become even more seamless with the presence on Google Cloud Marketplace. By offering the Now Platform and ServiceNow’s complete suite of workflows — such as CRM, ITSM, and SIR — on the Marketplace, the firm enables its business clients to easily integrate their ServiceNow data with Google Cloud’s AI, analytics, and productivity tools and further enhance productivity.
